About Crystal Lights

What is Crystal Lights Boutique?

We are close-knit friends who do what we love and love what we do. We work with the best to get the best. And then we sell the best for a fair trade. Its the transparent, no bullshit system at the heart of everything we do.

Where did it all start?

Read Our Story here.

Where are you located?

We are located in Tallinn, Estonia.

We’re one of the three countries in the Baltic States in northern eastern Europe. Our neighbour, across the sea, is Finland, and neighbours with borders are Russia and Latvia.

Interested about Estonia, read more from here.

Do you have retail stores?

No. We mostly sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices lower. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, bring you healing energy with our products.

Orders

Do you offer bulk discounts?

Yes. Please email sales@crystallightsboutique.com to learn more about bulk discounts.

How long does it take to receive an order once it’s placed?

We usually don’t premake any products we sell.

Once you’ve placed your order and the payment is confirmed, we will make your lamp. Prior to shipping we will send a photo of your lamp for your final approval. If you give us thumbs up, we’ll ship it to you.  If at any reason we will not get a response within 72 hours, we’ll take it as an automatic approval and ship it to you.

But if you don’t like it (this means, we get feedback from you within 72 hours prior to shipping it to you), we’ll refund every single penny you’ve paid.

If the product by any chance is in stock, it will be shipped within 2 days (weekends excluded).

Delivery time depends on the country of delivery as well as the courier service selected.

Please plan accordingly.

Can I stock crystal lamps in my store?

We’d love to learn more about your store and see if it’s a good fit for crystal lamps. Please email us at sales@crystallightsboutique.com to get more info or check out our affiliate program.

What forms of payment do you accept?

We accept major credit cards (VISA, MasterCard, Maestro) and PayPal.

Shipping

Where do you ship to?

We ship worldwide to almost any country.

If there is a serious reason why we can´t ship it to your country, we will contact you immediately and explain why. If we’re unable to find a suitable shipping solutions for you, we pay all your money back, 100% guaranteed.

What shipping company do you use?

We’re not tired to say—we work with the best to sell the best. For most countries we use FedEx International Priority shipping with tracking. Once your order is shipped we will send you the link with a tracking number.

For countries not covered by FedEx or for other unseen reasons we we use TNT Express Shipping with tracking.

FedEx: http://www.fedex.com/ai/services/intlpriority.html
TNT: https://www.tnt.com/express/en_gb/site/shipping-services.html

What does shipping cost? Does it include import taxes?

Shipping cost, import duties and taxes are already included in the lamp price. We know it can be a headache so we went an extra mile to make it as easy as possible for everyone involved.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email with a tracking number and a link. Please allow 24hrs for the link to activate.

Returns & Exchange

What is your return policy?

Crystal Lights Boutique accepts returns within 14 days of receiving your lamp. Please contact us at info@crystallightsboutique.com with any questions, comments or suggestion. We’re good listeners! Let us help you.

What is your return policy?

We want you to be 100% satisfied with your purchase. If you aren’t satisfied with our products for any reason within 14 days of receiving it, you can return it for a full refund.

If we made a mistake then let us make things right for you.

If you believe you’ve received a damaged or defective item or you’re simply not happy with your purchase, please contact us here and be sure to include the following information:

  • The original order number or a confirmation email
  • Your current shipping address
  • Photographs of the defective or damaged item
  • Did you notice the damage over time, or did it happen all at once?
  • In case of an exchange, please shop our collection (same sized lamp) and let us know your item desired. (We cannot guarantee that all products and sizes will be in stock for exchanges.)

Once your return is received, we either:

  1. Issue your refund.
  2. Ship your new product at no additional cost if the product was defective or damaged. But if you asked for replacement then the shipping costs will be covered by you, not by us.

We’ll respond as quickly as possible and do all that we can to right the situation for you.

Products

General

I ordered your product(s), why are the crystals in difference sizes?

All products are handmade with handpicked natural crystals. Each Crystal is always unique with its own size, color shades and shape and that makes every one of them wonderful to watch. Crystals are like humans – you can’t find two people who are absolutely similar in each of their different aspects.

See our Guide to Crystals.

I ordered your product(s) but the crystals are dirty?

All of our crystals are handpicked and natural. What looks like dirty is a natural aspect of an authentic crystal. As you know all crystals are grown in very different environments — some of them were from special caves, some were grown deep in the soil of Mother Earth.

Every crystal, always and forever, is checked to meet our high-quality standards. Prior to using the crystals on your lamp, we always wash them thoroughly and if there is some dirt left on them, it can only be inside of the crystals.

Do you manufacture your products yourself?

In Crystal Lights almost everything is handmade with tools that help us create the best, to sell the best.

The quality and human spirit we put into our creation is highly important to us. Therefore, there’s no machinery involved in assembling our products. While we do all of our design and assembling in a close-knit community, mostly in-house, we don’t do few thing ourselves:

  • Wooden slats
  • Lamp frames
  • LED lights solution components

We only partner with the greatest all across Europe for each of our products.

Where are your products made?

Each product is assembled and handcrafted in our small workshop in the capital city of Estonia, Tallinn.

Do you only sell Crystal Lights lamps?

At this time, we only have Crystal Lights lamps for sale. But in the near future we’ll offer Crystal Art as well.

Follow us on Facebook and Instagram to be up to date with our new product updates at Crystal Lights Boutique! Or get exclusive offers and first access to products by subscribing to our newsletter.

What AC power plugs do you support?

We’ve covered all of them. Just name it – US, EU, UK, Asia, etc. According to your shipping address we know which type of connector is used in your country. We use that information to ship your lamp with the power adapter that supports your power connectors. You don´t have to worry about that – its on us.

What’s the voltage you use?

Our lamp is equipped with the premium quality German LED lighting solution which uses a standard 12V (DC). To power it up we use standard external power adapter meant to work with the voltage used in your country.

How long is the power cable?

Power cable from the bottom of the crystal lamp to the wall outlet is a minimum of 1.5 meters / 59 inches long and, only in some occasions, can be up to 2 meters / 78.8 inches long. The length depends on the power plug (US, EU, UK, Asia, etc).

Crystal Lamps

How is crystal lamp made?

All of our lamps are handmade (after the order is paid) by our craftsmen using various raw crystals that offer powerful physical and metaphysical benefits. Each lamp is unique and one of a kind.

How should I care for my crystal lamp?

Like most exquisite and beautiful art, a certain amount of care is required to extend the life span of your crystal lamp. We recommend you to keep your crystal lamp from extensive contact with moisture and clean the dust with brush or with vacuum cleaner.

For more useful tips and tricks on how to treat your lamp as a family member, please check out our Care Guide.

How fragile is a crystal lamp?

Our crystal lamp in meant to serve you for decades. The construction of our lamp allows you to handle it without the silk gloves : ) however it doesn’t withstand falls. You can be sure that you won’t have any problems if you treat your lamp like you treat your other desk or floor lamps.

What are crystal lamps made of?

Crystal Lights Boutique lamps are made of raw natural crystals. Stand is made of German oak wood and the housing is made from high quality polycarbonate. Lighting solution come from Paulmann Lighting, also from Germany. And the exact type of power adapter depends on the country where the lamp will be used in / shipped to.

Where can I use crystal lamps?

You can use them anywhere – at home (bedrooms, living rooms, dining rooms), at work (offices), in public areas, for wellbeing (therapy rooms, yoga studios, meditation halls, retreats).

There’s only one restriction – our lamps must be used in dry conditions (indoors) but other than that, they suite almost to anywhere. Options are endless. So be creative.

We’d love to see how you are using your crystal lamps and possibly feature you on our site. Email your photos to feedback@crystallightsboutique.com or make us smile by sending them through our contact form.

Also, here are some Ideas for Use.

And we think going gypsy style (i.e. road trips in Airstream) is not the best use of our lamps. Bumps, shaking and unstable locations are probably a bad start for your long journey together even though all of our lamps handle a drop from 1-meter height but ONLY in our special delivery package. When not packed by our pretested high premium standards, we can’t guarantee anything.

Are crystal lamps ChildSafe?

Yes, our lamps are ChildSafe. All the materials used are child friendly. All the crystals are fixed to the lamp so firmly that it´s impossible for any child under 3 years to tear any of them off the lamp.

Why should I want a Crystal Lights lamp?

Crystal lamp is a good companion and a great addition to everyone’s home and in their lives. For longer elaboration, please read our why’s here.

Do you offer custom Crystal Lights lamp designs?

At this time we are not offering custom lamp orders but we might do that in the future. Please drop us a line and let us know what design you’d like to see. But for now, explore our current lamp collection to find a style you love!

What if I don’t like my Crystal Lights lamp?

Probably you won’t like your lamp… you’ll love it, that’s what customer say!

But lets pretend, you don’t like it. If so, we offer a full refund of your lamp.

When do you make my pre-ordered lamp?

Once you’ve placed your order and the payment is confirmed, we will make your lamp. Prior to shipping we will send a photo of your lamp for your final approval. If you give us thumbs up, we’ll ship it away.  If at any reason we will not get a response within 72 hours, we’ll take it as an automatic approval and ship it away.

But if you don’t like it (this means, we get feedback from you within 72 hours prior to shipping it to you), we’ll refund every single penny you’ve paid.

Please reply to our photo approval email or contact us at sales@crystallightsboutique.com if you are unsatisfied with your product.

Why do you make lamps only after the order is places?

We have many different lamp designs and the number of designs with size variations is growing each month by 1 or 2. Currently we’re feeling and testing the market because we have not mastered the skill of foreseeing the desires of our customers in knowing which lamps they might like the most. But most importantly, our craftsmen like to feel each client’s order during crafting the lamp for her/him which always guarantees the best outcome and highest satisfaction for you : )

Do you offer a warranty?

Our lamps are made to last and our quality control is of the highest standard. However, the lawyers say that this sentence is not valid in court. And we are definitely not planning to argue with anyone in court, so we state that the warranty for the possible materials or installation defects is up to 24 months.

Crystal Art

When will you start selling crystal art?

We’re currently busy launching crystal lamps by putting all our focus into making the best to sell the best. If you want to be notified when we’ll take a step forward with crystal art then please subscribe to our newsletter, or follow us on Instagram or Facebook.

Do you make custom crystal art designs?

Depends. We would love to hear what’s in your mind to see if we can make your vision into crystal art. Please contact us at sales@crystallightsboutique.com to get more info.

Lighting

How does lighting work?

We love your curiosity, it matches ours. Inspire yourself by reading our Guide to Lighting.

What colors of light are available?

Our chosen solution with RGBW colors covers every imaginable light. But note, with remote control you have maximum of 16 colors with different white light variations whilst with smartphone app you have the selection of entire color wheel without different white light variations. See it for yourself.

How bright are your lights?

Warm White 3000K. Check out the specifications of the LEDs we’re using in our products.

How long your LEDs last?

According to Paulman Lighting (our partner) the lifetime of LEDs we use is 30,000 hours.

Whose lights are you using?

In crystal lamps and art we’re use Paulmann Digital LED Stripe set RGBW 4.8 m 18.8 W with color change function. Get more details from here.

Why do you use Paulmann LEDs?

We had a bit of a journey to find the best lighting for our crystals. The testing of different lighting solutions lasted 3 years after what we chose the best quality to get the lighting effect with a minimum impact to human psyche. It came down to our motto — be the best, work with the best. That’s how Paulmann Lighting became our partner, and we’re happy to have them.

Here’s our justification on why we chose RGB LED technology:

  1. Environmental advantages:
    1. LED lights are up to 80% more efficient than traditional lighting.
    2. LED lights contain no toxic elements
    3. LED lights longer life span means lower carbon emissions
    4. LED is the future – and the future bright
  2. RGB LED products combine three colors (red, green, blue) to produce over 16 million hues of light. Possibility to control your lamp from a remote control or by smartphone.

Controllers

How do I use my remote control?

The ABC on how to use your remote control can be found here.

What’s a remote control range?

With a range of up to 7 metres* you can create a lighting mood you want with a tap of your finger.

* Distance depends on the angle, also on how full the batteries are, and if the remote is directly pointed towards the sensor. Sensor is place behind the logo directly above the wooden slat.

Can I use my smartphone to control lights?

Yes, but in a near future. Currently, we’re testing it before we will release it to the world. But please note, when the option becomes available then products bought before that date do not support the smartphone app. 

You’ll be notified in our newsletter once the smartphone option becomes available to public. And also, when its made available then upon purchasing you can choose if you would like to control your lights with a remote control or with a smartphone app.

The difference between using a remote control or a smartphone app can be found here or simply read the ABC on how to control your lights.

What’s a smartphone app bluetooth range?

With a range of up to 25 metres you can create a lighting mood you want with a tap of your finger.

What’s the security situation with Paulmann Home Bluetooth?

You control your luminaires using the Bluetooth Low Energy (BLE) radio protocol directly from your mobile phone. No data connection is needed. This means it is impossible to access the system from the outside. Your personal data are not transmitted at any time. Your Paulmann app is also password-protected.

Affiliate Program

Do you have an affiliate program?

Yes, we do and we are very proud about how easy it is.

If you think it would be fun to be our evangelist then promoting our crystal lamps could be an easy possibility to get some cash while fulfilling your dreams. If this got your interest then don’t hesitate to contact us by e-mail affiliates@crystallightsboutique.com to talk details.

Transparency

Why are your prices so high?

Lets give it a shot, shall we? Any art is priceless. Sadly, we live in the world were art is underpriced and undervalued. Here at Crystal Lights Boutique we don’t tolerate that and we go an extra mile to operate on fair trade principles.

We know, we can’t please everyone. We just create. So you create.

What glue do you use to attach crystal to a housing?

To find the best glue to fix crystals to housing has been a remarkable journey. Not every product is as good as the manufacturer claims its products to be. We literally tested different glues, a dozen of them, before we found the one that matched our needs, wants and principles. it’s a glue made in Finland. The manufacturer was so kind by improving their existing product with thoughts received from us during our testing period. The outcome is ecological and odourless. But what’s the most important for us – it glues hard but at the same time has considerable elasticity.

Who are your business partners?

For the love of transparency here we go. We’re not tired to say—we work with the best to sell the best.

  • Crystals are dogged from India and shipped to us
  • Lights are made in Germany by Paulmann Lighting.
  • Wooden slats are handcrafted in Estonia
  • Design is a work of few Estonian artists with our angelic Saskia steering the ship
  • Shipping is done by FedEx or TNT

We only partner with the greatest mostly all across Europe for each of our products.

Who designs our products?

Crystal Light lamps and crystal art is designed by our close-nit community, mostly in-house. 

Other

Can I stock crystal lamps in my store?

We’d love to learn more about your store and see if it’s a good fit for crystal lamps. Please email us at sales@crystallightsboutique.com to get more info.

How do I submit photos of my crystal lamp?

We’d love to see how you are using your crystal lamp. We might feature you on our website or in social media but only if that’s okay by you. Please email your photos to feedback@crystallightsboutique.com or send them through our contact form.

Still have questions?

We have answers.

For additional information about Crystal Lights Boutique please use our contact form or email us at info@crystallightsboutique.com.

We are available from Monday to Friday at 9am–5pm EEST (1am–9am EST) in our Estonian office. If you contact us on a Friday, please allow us until the following Monday to get back to you.

We are good listeners and quick responders. Give us a chance to help you with your questions.