Terms & Conditions

The boring legal stuff.

Overview

This website is operated by Crystal Lights OÜ. Throughout the site, the terms “seller”, “we”, “us” and “our” refer to Crystal Lights OÜ. Crystal Lights OÜ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein andor available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Terms

The conditions apply to the legal relationships that arise between the customer (hereinafter referred to as the “customer”, “you”, “your”) and the Seller (hereinafter referred to as “seller”, “we”, “us” and “our”) as the owner of the shopping environment located on the website  www.crystallightsboutique.com (hereinafter referred to as the “online store” or “site”) when Products are bought from the online store. In addition to these conditions, the legal relationships that arise when Products are bought from the Online Store are also regulated by the legislation of the Republic of Estonia.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Upon signing up or making a purchase, the Customer accepts the terms of use of the Online Store and is obligated to follow them.

The contract of sale between the Seller and Customer enters into force after the purchase price is transferred to the Seller’s bank account.

Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices

Prices for our products are subject to change without notice. In connection with the former, we reserve the right to cancel the sales transaction and to refund the money to the Customer within 14 calendar days to their bank account.

We reserve the right to cancel the sales transaction, if one of the following Goods-related problems has occurred:

  • Human error in entering the price or technical error in the system (e.g. if a product worth with EUR 700 is sold for EUR 70, this is an obvious error. And therefore we assume that the Customer would understand that this is an error and the Product will not be sold at that price).
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products and Services

The Products displayed in the Online Store are produced in handcrafted way by Crystal Lights OÜ are usually available in stock. The availability of the said Products is not guaranteed, since it can be erroneous due to possible technical problems in the Online Store’s programs. If the Customer places an order but it appears that the given Product is out of stock, the Online Store cannot ship that order right away. In this case, because of need to produce the Product, it will be crafted and shipped within 7-14 working days. If it takes more than working 14 days to produce the Product the employee of the Seller will contact the Customer to agree the exact time of delivery of the Product. If it is impossible to fulfill the order from the Online Store because of impossibility to produce the Product an employee of the Seller will inform the Customer and refund money for the purchase. The photos of the Products displayed in the Online Store are illustrative and may because of the Product´s handcrafted essence differ slightly from the actual appearance of the Product to a small extent. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Third-party Links

Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Use

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties and Limitation of Liabilities

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Crystal Lights OÜ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Crystal Lights OÜ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Crystal Lights OÜ
Peterburi tee 90f
Tallinn, 11415 Harjumaa
Estonia
Phone: +372 5663 7589
www.crystallightsboutique.com

Questions about the Terms and Conditions should be sent to us at info@crystallightsboutique.com

Making a Purchase

The Customer selects a desired Product from the Online Store and adds it to the shopping cart by clicking on the button “ADD TO CART”. To place the order, the Customer must click on the button “VIEW CART” and click on the button “PROCEED TO CHECKOUT”, after which the Customer is forwarded to the order placement page. After entering the required data and giving the confirmation about accepting the terms and conditions of the Online Store the Customer will pay for the product through an internet bank link or by using a credit card and confirm the order by clicking on the button “PLACE ORDER”. When the Customer has paid for the Product, the Online Store will send a confirmation to the Customer’s e-mail address.

The Customer is obligated to provide necessary and correct information when the order is placed.

The Seller takes no responsibility for not being able to execute the order or any consequences that arise due to incorrect information given by the Customer during the placement of the order.

Methods of Payment

The Customer can pay for their orders with using a credit cards (Visa and MasterCard) and PayPal. The payment is carried out outside the online store of Crystal Lights OÜ in a secure paying environment of service provider Maksekeskus AS (http://maksekeskus.ee/en/). The Seller does not have access to the Customer’s bank or credit card information.

Delivery

From our Online Store page we ship to all countries.

Our current crafting time is 2-3 weeks from the time the Customer places the order to when it is ready. Usually we start crafting after the Customer has paid for the Product.

If the Product is already available in stock it takes 1-2 days to ship it.

For guaranteeing the Customers absolute satisfaction with the Product we will send to Customer the picture of exact Product that is crafted for him and after receiving the Customers acceptance we only ship it. Once the Product is ready and sent, delivery time depends on the country from which the Product is ordered, and the type of courier service selected.

Please plan accordingly.

For delivery of the Product we use International shipping service with tracking number. The shipping cost is already included in the Product price. If shipping to United States (US) the import duties and taxes are also already included in the Product price.

The package will be delivered to address given by the Customer. Courier will contact the Customer before delivery to agree with suitable delivery time. If courier cannot reach Customer, order is taken to post office. If the Customer does not collect the Product within the term specified, Customer is obligated to compensate the costs of repeated shipping. The Customer is obligated to check the correctness of their contact information before placing their order to avoid delays and misunderstandings when the Products are delivered. The Seller takes no responsibility for delays and misunderstandings upon delivery if the delay or misunderstanding arises from incorrect information given by the Customer during the placement of the order. If the Product does not arrive in good condition and in closed packaging, the Customer is obligated to notify the Seller, sending a corresponding e-mail to info@crystallightsboutique.com

or calling +372 5663 7589.

Returns of the Product

The Customers have the right to return their ordered Product within 14 calendar days. The 14 calendar day term starts from receiving the ordered Product from courier or post office.

If the Customer wants to return ordered Product to the Seller, the Customer must fill out the Product Return Form and send it to the Sellers e-mail address info@crystallightsboutique.com within 14 calendar days after receiving the Product. After receiving the Product Return Form the Seller will send a confirmation to the Customer.

The Product Return Form is here.

In the case of returns, the Customer is obligated to fill out the return form that came with the Product package and send it to the Seller with the product that is to be returned. The returned Product must be in the original package and packaged the same way as it was originally packed. Return is only accepted if it is accompanied by a filled out Product Return Form.

Returns must be sent to the Seller´s address:

Crystal Lights OÜ
Peterburi tee 90f
Tallinn, 11415 Harjumaa
Estonia
Phone: +372 5663 7589
www.crystallightsboutique.com

When returned Product will arrive to the Seller, the Seller will send a confirmation to the Customer’s e-mail address about having received the product. The Seller shall refund the purchase price of the Product within 14 calendar days as of the timely arrival of the Product to the Seller´s Address. The money is refunded to the same bank account from which the Customer paid for the corresponding order.

In the case of refunding the purchase price, the Seller will not compensate the cost of transport service related to this purchase.

The Seller will not cover the delivery costs of returns. The Product that is to be returned cannot be damaged or have signs of having been worn and it must be in its original packaging.

Claims Procedure

Any disputes between the Customer and the Seller shall be solved by negotiations. If an agreement is not reached, the Customer has the right to turn to the Harju County Court, Estonian Consumer Protection Board and/or Estonian Consumer Claims Commission to defend their rights.

If the Product does not conform to the contract, the Seller shall cover all the costs related to repairing or replacing the Product, above all transportation, shipping, work, travel and material costs.

The Seller takes no responsibility for damages arising from the abnormal use of the Product or for delays if they are due to circumstances the Seller could not affect and/or are conditioned by force majeure.

Customer Support

The phone number of the customer support is +372 5663 7589 (available during business days at 10:00-17:00 (GMT +2)) and the e-mail address is shop@crystallightsboutique.com

Customer support is English speaking. 

Privacy Policy

The Customer gives the Seller a clear and informed consent for processing their personal data.

The personal data given to the Seller shall be entered into the customer registry and will be used for providing sales service and offering products to the Customer.

The Seller stores the contact information and information about the purchases entered by the Customer during purchases. This information will be handled as confidential and is processed in accordance with the Personal Data Protection Act. The personal data necessary for delivery will be forwarded to a business providing courier service.

The Seller may only use the Customer’s personal data for sending information about special offers and campaigns to the Customer’s e-mail address if the Customer has given their consent.

Data exchange between the Customer and card payment centers is encrypted, ensuring the safety of the Customer’s personal data and bank information. The payment is carried out outside the online store of Crystal Lights OÜ in a secure paying environment of the service provider Maksekeskus AS (http://maksekeskus.ee/).

Read the entire Privacy Policy here.

Contact Us

If you have any questions about our Terms and Conditions, please contact us at:

Crystal Lights OÜ
Peterburi tee 90f
Tallinn, 11415 Harjumaa
Estonia
Phone: +372 5663 7589
www.crystallightsboutique.com

Questions about our Privacy Policy should be sent to us at info@crystallightsboutique.com